Terms and Conditions ...

By placing an order with Mass Media MD, Mass Media Graphic & Design, or any of the other names that you may know us by that are represented by this web site (hereinafter referred to as Mass Media MD) you (the client) agree to be bound by the following terms and conditions. Please make sure you have read all of the policies and terms before placing an order. The client also agrees to hold Mass Media harmless for any misrepresentation or failure to perform or deliver any project submitted by client. If you do not agree with these terms then do not place an order with us. Some work may not be accepted in the sole discretion of Mass Media. Work not accepted would be work that is considered either inappropriate, distasteful, or offensive in the sole discretion of Mass Media. Any work that attacks or demeans an individual, race, religion, group, etc. in the sole discretion of Mass Media will not be accepted. A job is not considered accepted until this measure has been applied by Mass Media. Personal or economic rights: The client also warrants that the work does not contain anything that is libelous or scandalous, or anything that threatens anyone's right to privacy or other personal or economic rights. The client will, at the client's sole expense, promptly and thoroughly defend Mass Media in all legal actions on these grounds in a manner acceptable to Mass Media as long as Mass Media notifies the client of the legal action and gives the client reasonable time to undertake and conduct a defense. Mass Media reserves the right to use sole discretion in refusing to print anything considered illegal, libelous, scandalous, improper or infringing upon copyright law.
Shipping
Most of our projects are shipped via a common carrier or through email. The client is responsible for the job once it leaves our location. We do not guarantee shipping times. The client is responsible for the relationship with the common carrier. The title and ownership of the job transfers to the client once it leaves our location. The client is also responsible to make any claims on shipping damage with the common carrier.
Payments
We accept cash, money orders, checks (will update more soon). Personal checks may also be accepted but your project will be delayed while we clear the check unless other arrangements have been made in advance. Once an order has been received by Mass Media and approved by the client, refunds are not allowed. Although Mass Media does save your files for re-orders, please retain a back-up copy of your files. We DO NOT guarantee that any submitted files will be saved.
Design & Layout
The client must adhere to our layout specifications. Files that do not follow our instructions will delay your job and incur extra charges. If the client employs the services of a third party designer make sure that all file submission specifications are understood and followed. In the unlikely event that an error has occurred during the production of a particular job, Mass Media MD must be promptly notified of the problem. A determination will then be made by Mass Media MD whether the defect is of such a nature as to qualify for a discount or reprint. There will be absolutely no discounts, refunds or re-prints if Mass Media MD is not notified of such defect within 7 business days from the date that a job is shipped to a client.